The Role of the Newcomer Navigator (Transcript)Click CC for subtitles.

Contact

We welcome your feedback and questions regarding this toolkit, navigator programs, and the CHEO Experience.

For general inquiries, suggestions, or to get in touch:
Please e-mail Info@SimplifyingTheJourney.ca

For inquiries specifically about the newcomer navigator toolkit please contact:

Sahar Zohni

Project Manager,
The Children's Hospital of Eastern Ontario
SZohni@cheo.on.ca

For inquiries specifically about the CHEO Experience please contact:

Suelana Taha

Project officer - Newcomer Navigator,
The Children's Hospital of Eastern Ontario
STaha@cheo.on.ca

Page Specific Resources

Links to a variety of resources which may be helpful executing the five-step decision making tool and crafting a navigator program in your organization.

Newcomer Programs

The following resources provide more information on navigator programs:

The following resources provide more information on refugees and immigrants:

Top of Page

Program Requirements

Program Implementation

Top of Page
Photo of Syrian refugee family that utilized CHEO services

“On my father’s land we had 500 olive trees, enough to supply my extended family for a whole year.” Khaled AlBalkhe with his wife Jehan and their children, Sedra, Kenan, Besan, Rayan and Hassan.

Additional Resources

Additional resources that you may find helpful in crafting a navigator program:

Research Articles

Navigator Programs

External Resources

Top of Page
Photo of Syrian refugee family that utilized CHEO services

“In Syria, I had a shoe factory. I employed 23 people. Now my wife and I have a small catering business. We will grow.” Abdel Raouf Salloum with his wife Amani Al Kesh and their daughters, Ghina, Mona and Maria

CHEO Resources

Below is a list of resources that were developed at the Children's Hospital of Eastern Ontario and may be of use in creating your navigator program.

  • Interpreter Algorithm
    A workflow to identify and address interpretation needs of families at CHEO’s Emergency Department.
  • Job Description
    CHEO Syrian Refugee Navigator job posting, March 2016.
  • Refugee Algorithm
    A workflow to ensure that the CHEO Newcomer Navigator is informed of all patients arriving in the Emergency Department who are newcomers to Canada.
  • Syrian Refugee Family Survey (English)
    A survey to measure the satisfaction of Syrian children, youth and families with CHEO interpretation services, health-care services and the navigator program.
  • Syrian Refugee Family survey (Arabic)
    A survey to measure the satisfaction of Syrian children, youth and families with CHEO interpretation services, health-care services and the navigator program — in Arabic.
  • Pain Location Diagram (English-Arabic)
    A visual aid to help health-care providers understand the location and severity of pain suffered by Arabic speakers.
  • Pain Scale (English-Arabic)
    A chart showing a numeric face pain scale to help health-care providers understand the location and severity of pain suffered by Arabic speakers.
  • Navigator Program Logic Model
    The inputs, activities, outputs and expected outcomes of implementing the navigator program at CHEO.

National Resources for Immigrants and Newcomers

Below is a list of national organizations and their web addresses. This list is intended to serve as a starting point and not an exhaustive list.

  • Government of Canada
  • Immigration and citizenship
    Apply to travel, study, work or immigrate to Canada. Apply for citizenship, a permanent resident card or refugee protection, check the status of your application or find a form.
  • Canada International Gateway
  • For new immigrants
    Apply for a permanent resident card or Canadian citizenship and find out how to start your life in Canada. Also find out what services are near you and what to expect for your first tax year.
  • Canada Council for Refugees
    The Canadian Council for Refugees is a national non-profit umbrella organization committed to the rights and protection of refugees and other vulnerable migrants in Canada and around the world and to the settlement of refugees and immigrants in Canada.

Acknowledgements

This website is the collective creation of an incredibly dedicated team from Children’s Hospital of Eastern Ontario (CHEO), who set out to accomplish this task, and produce this resource, hoping it will be of such benefit to organizations throughout Canada.

Our project would not have been possible without the support we received, we would like to specially acknowledge some of the individuals and organizations that have helped us:

  • We are forever indebted to Employment and Social Development Canada(ESDC) for making this possible through generous funding. We would like to recognize Immigration Refugees and Citizenship Canada (IRCC) for sharing their knowledge, insight and continuous generous support.
  • We wish to express appreciation to our leadership and all our colleagues at CHEO. We are enormously grateful for your collaboration.
  • Our families who trusted us with their stories and experiences. Without them, this project would not have been possible. Their resilience and optimism is inspiring.
  • We are enormously grateful to Lenz Studio for kindly volunteering to host our families for the production of high quality videos.
  • Many thanks to all our community partners who provided general support, and to all their leaders for sharing their wisdom and experience along the years through interviews conducted by our team.
  • Finally, we would also like to thank all our reviewers for their generosity providing feedback. Their keen eyes were essential for the completion of this project.